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Terms & Conditions

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Kenny&Mason consistently produces the finest bath products in the world while providing highly personalized attention and detailed support to make the design and building process as smoothly as possible. Our extensive product range is crafted to simply be superior in every way. Attention to detail, quality and craftmanship are an instinctive part of our manufacturing process. In every product we make, the mode of manufacture is carefully controlled – to satisfy the most demanding tastes.

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  • All products should be installed in compliance with current water regulations by a fully qualified plumber and access should be allowed for maintenance.

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  • The guarantee does not cover faults caused by incorrect installation, neglect, misuse,wilful damage, wear & tear or inappropriate cleaning, failure to follow any recommended instructions, damage from lime scale or water content and other events outside the manufacturer’s control.

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  • This guarantee does not cover any claims for consequential losses or damage.

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  • All claims should be made through the original supplier and be accompanied by a copy ofthe original invoice.

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  • This guarantee is in addition to and does not affect your statutory rights.

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  • All products should be cleaned and maintained in accordance with the manufacturer’s recommendations. See the “cleaning instructions” on the previous page.

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  • No costs for replacements or labour will be repaid under this guarantee unless prior written agreement has been obtained from Kenny&Mason.

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  • The guarantee is not transferable and covers the original purchaser only.

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  • All products should be carefully inspected prior to installation and if any faults are found the product should be returned for exchange and not installed.

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  • Due to continuous product development we may not be able to provide a like for like replacement for a faulty product throughout the guarantee period. Should this be the case we will supply the nearest equivalent from the then current range. Under these circumstances we are not liable for any re-fitting difficulties or installation charges.

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Warranty on taps and accessories 10 Year

Warranty on quarryl bath tubs 25 Year

Warranty on cast Iron bath tubs 10 Year

Warranty on china 10 Year

Warranty on cartridges 2 Year